Vivint’s IoT-enabled security and automation solutions help create smarter, safer and more efficient homes. Vivint’s connected devices can automatically adjust lighting and temperature settings, turn appliances on or off, or send a signal to the monitoring center in case of an emergency.
To create a positive experience for every one of more than 800,000 customers and help them adopt new smart home technologies, Vivint’s team strives to excel at service and building relationships with their subscribers. Cisco Jasper plays a pivotal role in the type of services that Vivint can provide to their customers, including automated provisioning, usage trends analysis, monitoring device status and remotely troubleshooting issues to minimize downtime. As the business grows, the Control Center platform helps Vivint further control costs by optimizing the usage of different rate plans.
Vivint is about connecting people with what’s important to them—their homes, their loved ones and their valuable possessions. The company uses the Internet of Things to help protect these assets, give customers peace of mind, and save them money by providing home security, heating and cooling, lighting and other smart home automation solutions. Vivint is a leading provider of home automation and security services in North America with over 800,000 customers. Vivint’s devices can automatically adjust temperature settings, turn appliances on or off, or send a signal to the monitoring center in case of an emergency.
Even though the connected home business is thriving, Vivint believes the Internet of Things is still in its infancy. “ABI Research estimates the total number of smart households will grow to over seven million by 2016,” explains Jim Nye, Vice President of Product Management for Vivint. “At Vivint, we’re up to the challenge of connecting all of those different devices in a meaningful way to create a great experience for our customers, and we believe we can do that through our Cisco Jasper relationship.”
The key to Vivint’s success—the “secret sauce” as Nye describes it—is the excellent service and intimate relationship that the Vivint team builds with its customers. “At Vivint, we’re not just building gadgets. We’re all about creating an experience by bringing technology into people’s lives in a meaningful way,” explains Nye. “Our people are able to create a great experience for customers through monitoring and providing help when they need it.”