Tokyu Hands trialled unmanned smart retail pilot – FutureIoT
Japanese lifestyle retailer Tokyu Hands has trialled an unmanned concept store at Scramble Square in Shibuya with the help of NTT DATA and Cyberlink, a pioneer in AI and facial recognition technologies.
Japan’s retail sector has been facing expansion difficulties caused by the significant decline of the labour force. This challenge is exacerbated by the restrictions on physical interaction in the wake of the COVID-19 pandemic. The unmanned concept store collected live customer data to demonstrate how retail stores that are both employee-less and touchless can thrive.