Salesforce Adds IoT Insights to Field Service CRM – RTInsights
Customer service management company Salesforce has announced the addition of new IoT capabilities to its Service Cloud console. The data collected by the IoT tools combined with traditional CRM is designed to give companies insights to improve their decision making about when to send customer service reps and allows them to automate those requests. The insights can also help field workers determine the equipment they’ll need to bring to a job, enable remote diagnosis and help dispatchers monitor the locations of their service team.