How the IoT is the answer to all your service prayers
Consumer expectations have shifted to almost unrecognizable levels, catalyzed by innovative tech companies like Amazon, Lyft and Netflix. Previously acceptable levels of customer service are no longer good enough. Customers now expect real-time support and answers to complex questions at the ready, at a minimum. For service companies, the transition can be felt across operations, and mandates from customers have pushed large capital equipment manufacturers in the medical, construction and HVAC industries into uncomfortable positions.
From sales to service personnel to executives who are determining the core principals of how to design, promote and manufacture offerings, change abounds. Gone are the days when capital equipment purchases operated on 10–15-year replacement cycles and customers took ownership of their assets from the moment money changed hands. Today, customers want to focus on running their business and expect access to manufacturer to set up, maintain, fix and consult on an ongoing basis for the duration of the product lifecycle. Read more…
