CRMXchange Announces August Upcoming Customer Support Webcast Schedule
8/2 Fulfilling the Promise of Agent Empowerment- Sharpen Most contact centers face epidemic levels of agent attrition due to unhappy agents. At the same time, research shows that agent dissatisfaction is severely curbing a positive customer experience. Given the importance of the agent experience, why are contact center managers still plagued by these issues? In this webcast you will learn key trends, such as AI and IoT, are driving new opportunities for agent empowerment, and how contact centers can take advantage now to improve their agents’ experience.
CRMXchange, celebrating over 1000 online webcasts and a leading online information resource for customer care/contact center professionals, announces a series of free educational events to address these vital issues. The schedule includes webcasts on topics such as Cloud, Agent Experience, Workforce Forecasting, and Customer Effort.