Contrary to recent headlines about an artificial intelligence (AI) apocalypse, very few workers fear AI will take away their jobs, according to a new study from Genpact. The survey of more than 5,000 people from across the United States, United Kingdom and Australia also shows a striking gap in views about AI’s impact on their current roles versus the expected impact on the future workforce.
Only 10% of people surveyed strongly agree that AI threatens their jobs today; however, nearly everyone (90% of respondents) believes younger generations need new skills to succeed as AI becomes more prevalent in the workplace. The research underscores how businesses need to prepare their employees for AI— yet very few are doing so.
“Artificial intelligence brings a seismic shift in the future of work – making some roles obsolete and enhancing others, while at the same time, creating new jobs, and even spawning new professions,” said Sanjay Srivastava, chief digital officer, Genpact. “Our research shows that employees want and need additional skills to embrace these opportunities – and companies must respond. Businesses that will succeed in this new world will be those that ramp up fast to invest in the right AI tools and upskill their workforce.”