RPA and Automation Transforming the Hospitality Industry
The stiff competition in the hospitality industry has pushed the need to deliver personalized experiences – leveraging automation technology will help achieve the expected level of customer experiences
The hospitality industry is dependent on a large number of complex and repetitive tasks which deny the resources and time to focus on more valuable things like strategizing for better guest experiences. However, as per a survey by Sage, only about 16% of hospitality companies actually leverage the emerging technologies. The number will grow, but the industry needs to understand the value add this adoption provides.