details

PTC and ServiceMax Announce New Connected Field Service Deployment

Varian Medical Optimizes Service Delivery and Increases Customer Satisfaction by Connecting Assets to the IoT.

Connected Field Service provides remote diagnostics and contextual repair procedures for service technicians while automating dispatching and work orders. This enables faster, more informed services – and in some cases, the ability to fix machines remotely to avoid unplanned downtime. The solution, which was introduced in January 2016, combines PTC’s ThingWorx platform with ServiceMax’s field service management mobile suite to give technicians in the field the first solution that seamlessly integrates IoT data into a field service management system.
Read more…