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At the Intersection of IoT and CX in the Insurance Industry: Faster Claims, Less Fraud

They’ve already been traumatized by an unforeseen negative event and must quickly engage with their insurance companies to provide detailed information, then wait for a claims adjuster to review their case and determine the level of coverage based on their policies.

At the same time, insurance companies are constantly challenged with fraudulent claims, and the costs associated with fraud and the detection and prosecution of fraud creates costs that impact the price of insurance and the profits of insurance companies.

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