Humans, AI, and Automation Merge in a Fully IoT World
Intelligent process automation primarily focuses on automating and optimizing business processes that involve people and documents-not processes related to manufacturing automation. The technology is creating essential capabilities that improve business process automation by addressing workflow, forms, and mobile apps. It also is expanding into new and emerging areas, such as robotic process automation, process and machine intelligence, and AI and machine learning.
As the technology continues to develop, it is also on a path to provide the missing link in the IoT value chain. The potential is that a virtuous circle of IoT data, insight, decisions, and actions can be leveraged using a holistic set of tools. Those tools will drive both continuous improvement and more fully optimized business operations. But where do the people fit in?