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AI and IoT will change payment jobs but create more opportunity – PaymentsSource
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AI and IoT will change payment jobs but create more opportunity | PaymentsSource

Artificial Intelligence, robotic assistants, self-driving cars, 3D printing, and the Internet of Things are the wheels of a movement already in motion for shopping and transactions.

But even highly regulated industries like financial services and payments are feeling the shift. While traditionally resistant to innovation, banks recognize the forthcoming impact of artificial intelligence and automation of financial services in a word: decentralization.

Customers will have more control over their accounts with automation: how fast their money moves, and where. With newcomer fintechs entering the market, banks no longer have the last say over what people do with their money. And that shift shouldn’t be taken lightly.

But this mood of disruption is raising palpable tension in the workforce. Many have asked: “If a machine can easily do my job, what will happen to empathy, emotional intelligence, and the human connection?”

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