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Carnival Looks to Keep Passengers Happier at Sea With IoT | PCMag.com
Back at the 2017 CES show in Las Vegas, Carnival Corp. introduced a Star Trek communicator-like device called “the OceanMedallion,” which it intended to deploy on its Princess Cruises fleet. While you can’t slap your chest and call the Enterprise bridge with it, the token does let you unlock your stateroom, order drinks, and help housekeeping staff keep track of whether or not your stateroom is occupied. It’s been two years since that announcement, and the OceanMedallion has not only become an important part of Princess Cruises’ offering, it’s also an excellent case study in how to use technology to enhance your customer’s experience.
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